Job Title Customer Service Executive
From Salary 3.5 Lakh(s) INR per Annum
To Salary 4.5 Lakh(s) INR per Annum
Industry ITES/BPO
Position Type Permanant
Role Customer Service Executive (Voice)
Required Education Any Graduate
Work Location Airoli

You will be responsible for Customer service (Non-Technical) where in you will be managing incoming calls / chats /emails and customer service inquiries. Handling calls/ chats/ emails and fulfilling the customer’s requirements. Build sustainable relationships and trust with customer through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Manage large amounts of incoming calls / chats /emails.

Roles and Responsibilities
In this role you are required to do analysis and solving of increasingly complex problems. Interaction is with peers within the company before updating supervisors. Likely has some interaction with clients and/or their management. Minimal instruction on daily work tasks and a moderate level of instruction on new assignments will be provided. Decisions made by you impact your own work and may impact the work of others. In this role the person would be an Individual contributor and/or oversees a small work effort and/or team